Privacy policy

We understand that making purchases online involves a great deal of trust on your part. We take this trust very seriously, and make it our highest priority to ensure the security and confidentiality of the personal information you provide to us.

We receive and store any information you enter on our Web site or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, postal and e-mail addresses. We also may request information about your traveler preferences, including meal requests, seat selection. Some information about you is required in order for you such as: purchase products or services; complete a traveler profile; participate in a survey, contest, or sweepstakes; ask us a question; or initiate other transactions on our site.

When you make travel or other arrangements for someone else through cracowplanet.com, we will request personal information and travel preferences about that individual.

We automatically collect some information about your computer when you visit cracowplanet.com. For example, we will collect your IP address, Web browser software (such as Netscape Navigator or Internet Explorer), and referring Web site. One of our goals in collecting this automatic information is to help customize your user experience.

Cracow Planet uses information about you for the following general purposes: to provide you with the products and services you request; to provide you with travel confirmation and updates; to manage your account, including processing bills and providing travel notifications; to communicate with you in general; to respond to your questions and comments; to measure interest in and improve our products, services, and Web site; to notify you about special offers or services that may be of interest to you; to otherwise customize your experience with cracowplanet.com; to reward you as part of any reward and recognition program you choose to join; to solicit information from you, including through surveys; to resolve disputes, collect fees, or troubleshoot problems; to prevent potentially prohibited or illegal activities; and as otherwise described to you at the point of collection.

We want you to feel confident about using cracowplanet.com to plan your travel, so we are committed to protecting the information we collect. While no Web site can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Cracow Planet may set cookies for your web browser as you visit our websites, use our products or visit a website where Cracow Planet provides ads, content or analytics. A cookie is a small piece of information that is stored on a computer for the purpose of identifying that browser during interaction on websites. Cookies may be used to store items such as identifiers and user preferences. A website may set a cookie to the browser if the browser's preferences allow it. A browser only permits a website to access the cookies it has set, not those set by other websites. Cracow Planet may use cookies for a number of purposes, including to:
  • Access your information when you "sign in" so we can provide you with customised content or remember the last page you visited in a Cracow Planet product or service
  • Provide general internal and customer analytics
  • To support security measures, such as requiring re-logging into a Cracow Planet product or service after a certain amount of time has elapsed
  • You may configure your browser to accept all cookies, reject all cookies, or notify you when a cookie is set. Each browser is different, so check the "Help" menu of your browser to learn how to change your cookie preferences.

If any part of the cracowplanet.com Web site links you to other Web sites, those Web sites do not operate under this Privacy Policy. We recommend you examine the privacy statements posted on those other Web sites to understand their procedures for collecting, using, and disclosing personal information.

Cracow Planet may update this Privacy Policy in the future. We will let you know about changes to this Privacy Policy by sending a notice to the e-mail address you provided to us.

If you have any questions about either Privacy Policy (or your travel planning or other our services), please e-mail us: office@cracowplanet.com.
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